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We offer paperless, free returns within 31 days of receipt through Evri.
View your order and select the order you wish to return
Click return and fill in the required details
Once submitted, you will receive a QR code
Pack your parcel & take it to your nearest Evri ParcelShop with your QR code
Once your item has been dropped off and scanned in, we will start processing your return and refund
Enter your postcode below to find your nearest drop off location.
We get it, sometimes you simply change your mind about something you’ve bought online, and you want to return it for a refund. As long as the item is still in its original condition and unused, you can return it within 31 days of delivery to receive a full refund of the cost of the goods to your original payment method.
Items should be returned in their original packaging, and with all descriptive tags still attached. Your statutory rights will not be affected.
This only applies to items bought directly from this website, www.tommeetippee.com. Items purchased from another website or a high street retailer, need to be returned to them.
We don't accept returns for unwanted items after 31 days. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
We’re don’t offer exchanges. Need a different size or colour of an item? You will need to do a return for the existing items and simply place a new order.
We're sorry to hear that you’ve received a faulty product.
Please contact us for advice and guidance on what needs to happen next. We inspect all products on return. If we agree that the product is faulty, it will either be refunded or replaced free of charge.
It is essential for both hygiene reasons and to allow us to carry out a thorough assessment, that all items are returned to us in a clean and satisfactory fashion. We appreciate that due to the nature of our products, some usage may have occurred, however, we reserve the right to refuse an inspection if the products are returned in a state unfit for handling.
