MAYBORN (UK) LIMITED TERMS AND CONDITIONS OF SALE

4.1 All prices are in GBP. You must pay for your products by the methods of payment as may be displayed on the payment page of the Website. We accept the following payment methods: Mastercard, Visa Credit, Visa Debit, American Express, Apple Pay, PayPal, Google Pay, Klarna.
4.2 All payments by credit card or debit card need to be authorised by the relevant card issuer before we send you the Order Confirmation. We will only take the money from your bank when the products are dispatched. In some instances, there can be up to a 30-day delay in taking the money.
4.3 Delivery costs, where applicable, are payable by you as indicated on your invoice.
4.4 Klarna. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna.

• Pay Later 30
• Pay in 3 instalments

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

6.1 If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(a)  we have told you about an upcoming change to the product or these Terms which you do not agree to;
(b)  we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c)  there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d)  we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; or
(e)  you have a legal right to end the contract because of something we have done wrong.
6.2 Under the Consumer Regulations 2013, for most products bought online, you have a legal right to change your mind within 14 days and receive a refund. You are liable for the costs of return.
6.3 We offer a goodwill guarantee which offers you 21 days to return a product and receive a refund if you change your mind. You are responsible for the costs of return.
6.4 You have 21 days to change your mind after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 21 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods. Goods must be returned in a re-saleable condition.

HOW TO END THE CONTRACT

6.5 To end the contract with us, please let us know by doing one of the following:
(a) Phone ParentHub on 0808 597 98 99 (open Monday to Friday between 9am and 9pm and Saturday 9am to 12 noon, GMT/BST).
(b) By post. First login to the ‘My Account’ area of the Website and select the Return option and from an email you will receive, print off the Returns Label and post the products back to us at the address on the form.
6.6 We will pay the costs of return:
(a)  if the products are faulty or misdescribed; or
(b)  if you are ending the contract because we have told you of an upcoming change to the product or these Terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
6.7 We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.  If you are exercising your right to change your mind:
(a)  We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b)  The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
6.8 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us.